SVP of Operations - Self Storage
Hirewell has been exclusively retained to lead the search for a Senior Vice President of Operations - Self Storage This candidate will managing the operations of both owned and third party managed properties and teams. They will works closely with the C Suite and is responsible for setting the strategic and cultural direction of the Operations team, establishing workplace protocols and responsibilities and assembling a world-class management team.
This position needs to be held in the Northeast and there will be limited travel in this position.
- Responsibilities
- Work closely with the C Suite to set, evaluate and update the overall operational strategy
- Work closely with direct reports in operations, learning & development, call center, revenue management and facilities to ensure all KPIs are met.
- Work with supporting departments to ensure efforts are properly coordinated and there is consistent communication.
- Drive performance by setting goals, expectations and accountability.
- Oversee the growth of talent within the organization.
- Realign processes as needed.
- Approve development layouts and property branding.
- Visit properties regularly to motivate and coach.
- All of these are done daily, weekly and monthly
- Build and maintain a highly inclusive culture ensuring team members thrive and organizational outcomes are met
- Travel as needed to ensure company expectations are being met
- Travel as needed to build new relationships and grow the business
- Supervise all daily operations of revenue management, field operations, learning & development, call center
- Evaluate performance by analyzing and interpreting data and metrics
- Cultivate and provide opportunities for rising talent within the organization
- Implement performance management, operating planning and goal setting
- Design and implement business strategies, plans and procedures
- Perform employee reviews and developing corrective action plans if needed
- Set comprehensive goals for performance and growth
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
- Build annual operational budgets for all properties
- Approve annual and emergency capital expenditure budgets for all locations
- Review and approve all property layouts to ensure maximum profitability
- Manage relationships with partners/vendors
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