Call Center Representative, Victim Intake Specialist - Remote

Consumer Attorney Marketing Group (CAMG) is an advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV & radio campaigns for the legal industry. We are currently accepting applications nationally for Remote Call Center Representatives. These work-at-home positions are for all shifts, affording great measures of... flexibility for driven and disciplined individuals with the ability, space and environment conducive to work from home and measured and eventually rewarded based on volume. This is NOT sales, but client service attitude, professionalism and courtesy are required for success. We are conducting virtual interviewing and also virtual training sessions for those who are hired. To do both the virtual interview and the training, you must have access to either a laptop or a computer with webcam. After training concludes, successful employees are provided with loaner equipment to work from home.

We are currently accepting applications for call center representatives who will specialize in fielding phone responses from victims of sex abuse, for the purpose of introducing callers to legal resources seeking to force accountability on individuals, businesses and industries who have participated as perpetrators and enablers.

We are hiring victim intake agents to work remotely from their own home in California, Nevada, Arizona, Texas and Florida only.

This vitally important work is not for every person, but rather empathetic individuals possessing a burden to help vulnerable persons who have fallen victim. This position is ideal for students in pursuit of psychology degrees, as well as guidance counselors, mental health clinicians, social workers, and nurses who are retired from the field or seeking additional employment. The successful candidate will be able to accept ownership for addressing caller questions, concerns and complaints and always keeping customer satisfaction at the core of every interaction..

Responsibilities and Duties / Essential Job Functions

· Manage large amounts of inbound/outbound calls in a timely manner, while also attentively addressing caller questions and

concerns

· Follow communication “scripts” developed by management and clients

· Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives

· Build sustainable relationships and engage customers by going the extra mile

· Maintain comprehensive records of all conversations in our call center database

· Meet personal/team qualitative and quantitative goals and objectives

· Additional duties as assigned

Requirements

· Internet: stable internet connection (25 MBPS or higher) to attain interruption free training and continuous job performance

while working from home

· Data entry accuracy is a MUST

· Must have a quiet workspace

· Strong phone and verbal communication skills along with active listening skills

· Familiarity with CRM systems and practices

· Customer focus and adaptability to different personality types

· Previous experience in a customer support role

· Proven track record of reaching and exceeding quotas

· Ability to multi-task, set priorities and manage time effectively

Experience and Education

· Psychology education disciplines preferred

· Preferred work history in social work, mental health, nursing, guidance counseling, or life coaching

· LMSW, LCSW, MFT, RN, LVN certifications (active/inactive) preferred

· Bilingual is a PLUS

Hourly rate commensurate with experience and/or education.

Company DescriptionConsumer Attorney Marketing Group (“CAMG”), is a Los Angeles based media agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV, radio, and digital campaigns for the legal industry.

CAMG is an Equal Opportunity Employer. It is our policy to provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other basis prohibited by applicable federal, state or local law. All offers of employment are contingent upon successful completion of a criminal background check and verification of prior employment and education

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