POST CLOSING MANAGER
Overview
The Post Closing Manager is responsible to manage the team of Conventional Post Closers and Document Specialists. The post-closing manage will utilize management reports and conduct team meetings to ensure the post-closing process is consistent and optimized across team members. Some of the staff for post-closing will be offshore.
RESPONSIBILITIES:
Manage the workflow/productivity of the Conventional Post Closers and the Post Closing Doc Specialists
Ensure the Conventional Post Closers and the Post Closing Doc Specialist pipeline stays within SLAs and meets accuracy and timeliness required by regulatory requirements and internal guidelines.
Lead training and job aids for the Conventional Post Closers and the Post Closing Doc Specialist in conjunction with the training team.
Train new employees in the department on the companys loan origination system and manage performance of direct reports.
Analyze management reports to improve processes and ensure SLAs are met.
Be the subject matter expert for conventional post-closing and document procurement and perfection for internal and external stakeholders.
Ensure Conventional Post Closers and Post Closing Doc Specialist perform all tasks accurately and course correct their work quality based on QA/QC results.
Respond to Internal Audit, QA, QC, and monthly audit findings on a loan level as requested.
Responsible for timekeeping, overtime and performance reviews of direct reports
Provide leadership and guidance to staff; communicate the vision for the group and foster and develop needed skills.
Work with manager to identify and implement new workflows and processes that improve efficiency and quality of convention loan reviews, document procurement and perfection.
Work closely with Sales and Operations teams to ensure origination defects that are preventing investor purchase or lien perfection.
Recruit, interview, and hire new staff as necessary.
Conduct regular staff meetings to ensure staff are familiar with new policies and procedures as well as identify training needs/requests.
Other duties as assigned.
Qualifications:
Deep knowledge mortgage origination regulatory and investor requirements
Takes initiative and can motivate staff and keep production and morale high.
Strong problem-solving skills and can analyze root cause of issues and provide resolutions.
Ability to meet deadlines across multiple requests in fast paced environment.
2 years mortgage origination experience with at least one year working in compliance or redisclosure teams.
Ability to coach, lead, and train direct reports.
Management experience preferred.
Proficient with Office suite (excel, work, power point)
Certifications, Licenses, and/or Registration
Not required but NMLS licenses preferred to enhance understanding of SAFE requirements for business unit.
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