Bilingual (Spanish/English) Customer Service Representative (Hybrid/WFH)

Job title: Bilingual (Spanish/English) Customer Service Representative (Hybrid/WFH) in Fort Lauderdale, FL at Centah Inc

Company: Centah Inc

Job description: **This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.**Who is Centah?Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.About the role:We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.Responsibilities:

• Answer incoming calls and respond to customer’s requests


• Ability to work in a fast paced environment.


• Book appointments for members with a high degree of data accuracy


• Maintain excellent written and verbal communication skills on a consistent basis


• Identify and escalate issues to supervisors


• Responsible for adapting to fast changing guidelines with customers


• Informs clients by explaining procedures; answering questions; providing information


• Maintains and improves quality results by adhering to standards and guidelines

• High school graduate or G.E.D.


• Minimum of one year experience in an inbound/outbound call center or retail environment is preferred


• Excellent oral and written communication skills


• Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously


• Ability to type at least 25 words per minute is preferred


• Experience in providing exceptional customer service and maintaining established quality requirements


• Must be able to pass a background check


• Must be fluent (speaking/reading/writing) in both Spanish and English

• Opportunity to continue working from home in our post-pandemic workplace


• Eligible for Medical, Dental, and Vision after 60 days of continuous employment


• $15,000 Life Insurance (Company Paid)


• 401K plan eligibility after 1 year of service w/company match of up to 4%


• Paid Time Off - Earn 10 days per year after 90-day probationary period


• $200 Monthly Incentive Bonus Plan


• Weekly/monthly gift card drawings/contests for meeting goals


• Career learning and development programs


• Casual dress code

Expected salary:

Location: Fort Lauderdale, FL

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