Apply Now: Customer Experience Agent - Fully Remote

Role Snapshot:

• Company: Workwarp
• Position: Customer Experience Agent - Fully Remote
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Location: Remote

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Job description
This position is responsible for providing service to customers in the Electricity industry.
Essential Duties/Responsibilities:
• Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
• Research account status and identify account issues
• Address billing inquiries and resolve billing disputes
• Process disconnection and re-connection requests
• Enroll customers and resolve enrollment issues
• Initiate collection activity on past due accounts and process disconnection and re-connection requests
• Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
Skills/Knowledge/Abilities:
• Bilingual (English/Spanish) Required
• Outstanding phone etiquette and polished communication skills (written and verbal)
• Excellent listening skills
• Ability to maintain a calm demeanor when dealing with agitated customers
• Attentive to detail and committed to high quality customer service
• Strong quantitative, analytical, and problem solving skills
• Willingness to identify problems and suggest process improvements
• Proficiency in Windows environment and MS Word and Excel applications
• Comfortable in a fast paced environment where change is commonplace
Experience:
• Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
• Experience within the retail electricity industry strongly preferred
• Experience in similar markets such as utilities, telecom, or cable preferred Apply Job!

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We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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