IT Service Desk Technician, Tier 1 - Santa Barbara or San Luis Obispo Area ONLY
About the position
The IT Service Desk Technician, Tier 1 role at Anchor Point IT Solutions is designed for individuals who are passionate about technology and customer service. This full-time position involves providing technical support to clients, resolving Tier 1 and 2 technical issues, and managing service requests. The role requires a blend of technical skills and interpersonal abilities, making it ideal for those who thrive in a fast-paced team environment. The position is hybrid, requiring in-person attendance at the Santa Barbara headquarters twice a week.
- Responsibilities
- Provide technical support to Anchor Point clients via phone and email. ,
- Drive to client offices to provide in-person assistance. ,
- Resolve Tier 1 and 2 technical issues and manage service request queues. ,
- Document time spent on tasks and maintain strong note-taking skills. ,
- Implement various IT projects including Mac and Windows operating systems, cloud services, network printers, wireless solutions, and networking equipment.
- Requirements
- 1-2 years of experience in the IT field as a consultant or member of an IT Department. ,
- Certifications in CompTIA Network +, Mac OSX, Windows 10, Windows Server Active Directory, and Entra are preferred. ,
- Experience with Managed Service Providers (MSP) and Help Desk support is preferred.
- Nice-to-haves
- Experience with Microsoft 365 is preferred.
- Benefits
- 401(k) ,
- 401(k) matching ,
- Dental insurance ,
- Flexible schedule ,
- Health insurance ,
- Life insurance ,
- Paid time off ,
- Vision insurance
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