Medical Biller for Call Center - Remote - Bi-Lingual Required
About the position
Eyecare Services Partners is seeking a skilled, full-time Remote, Bi-Lingual Accounts Receivable Call Center Representative. This role is designed for candidates who can work from the Pacific Time Zone, with a schedule of 8 AM to 5 PM Pacific Time. The position offers great work hours, no late evenings, and no major holidays, along with a robust benefits package and a team-oriented working environment that values respect and clear career advancement opportunities.
- Responsibilities
- Answering incoming phone calls without delay ,
- Ensuring patient information is accurate, including billing information ,
- Researching authorization benefits with insurance companies or online websites ,
- Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage ,
- Accurately and timely completes data entry, including but not limited to authorizations and benefits ,
- Informing patients of medical office procedures and policies ,
- Validating and processing refund requests from patient calls
- Requirements
- Minimum of a HS diploma or GED with some college preferred ,
- Must be bi-lingual Spanish/English ,
- Prefer two or more years' experience working in a medical environment ,
- Strong communication and interpersonal skills ,
- Experience with EHR and EPM, 3 to 5 years of NextGen is strongly preferred ,
- Knowledge of insurances and/or healthcare experience is strongly preferred ,
- Basic computer knowledge of Microsoft Office ,
- Excellent customer service, communication skills, telephone and people skills, as well as grammar ,
- Well-organized with attention to detail and the ability to multi-task ,
- Personable and empathetic with patient needs and concerns ,
- Prior customer service/call center experience is preferred
- Nice-to-haves
- Working knowledge of NextGen is highly preferred
- Benefits
- Comprehensive medical, dental and optical coverage ,
- 401K and short and long term disability ,
- Company paid life insurance ,
- Paid holidays and generous paid time off ,
- Paid parking where applicable ,
- Team oriented working environment where you are heard and respected ,
- Clear career ladder opportunities
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