Healthcare Customer Service Agent- Remote in PA
Job Description: Healthcare Customer Service Agent- Remote in PALocation: Harrisburg, PA, 17110Skills: Healthcare Call Center Agent- Remote
- We are seeking a Healthcare Customer Service Agent to join our team. The successful candidate will be responsible for providing exceptional customer service to members and healthcare providers. This is a remote position based in Harrisburg, PA.Responsibilities:
- Answer incoming calls from members and healthcare providers
- Provide accurate and timely information about healthcare services
- Assist members with scheduling appointments and navigating healthcare systems
- Resolve customer complaints and issues in a professional and timely manner
- Document all customer interactions in a clear and concise manner
- Adhere to all HIPAA regulations and guidelines Requirements:
- High school diploma or equivalent
- Minimum of 1 year experience in a healthcare call center environment
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and other computer applications
- Ability to work independently and as part of a team
- Must have a quiet and distraction-free workspace Job Types: Full-time, ContractBenefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance Schedule:
- 8 hour shift- between the hours of 7am-9pm
- In-office training may be required Ability to commute/relocate:
- Harrisburg, PA 17110: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s):
- Have you even been convicted of a felony / misdemeanor? Education:
- High school or equivalent (Required) Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Required) Shift availability:
- Day Shift (Preferred) Work Location: One location
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