Dispatcher - Military Move (SCA)

About the position

Responsibilities
• Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff.
• Review and coordinate daily operations requirements and assign crews and resources accordingly.
• Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule.
• Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client.
• Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities.
• Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the Operations Manager and/or administration.
• Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications.
• Coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams.
• Collaborate with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client.
• Perform other duties as assigned.

Requirements
• High school diploma, or GED required.
• Two years' experience Dispatching or customer service in transportation industry, or related field. Experience in household goods or military move preferred.
• Ability to read, interpret documents and apply safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to prepare routine reports and correspondence.
• Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.
• Must be a U.S. citizen due to contractual requirements.

Benefits
• Medical, Dental and Vision Insurance.
• Paid time off (PTO) Three weeks of PTO for newly hired employees.
• 401(k)
• Health and Wellness Programs
• Disability, Life and AD&D insurance
• Employee Support program
• Family Support: Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Travel Accident & Medical
• TRICARE Supplement Plan
• Voluntary Benefit Plans
• And more!

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