Senior Manager, Customer Care & Partner Experience
Job Highlights:
- Start Date: Immediate openings available
- Position: Senior Manager Customer Care, Partner And Customer Service
- Company: Workwarp, a leading player in the Coffee and Beverage Retail industry
- Compensation: Competitive salary and comprehensive benefits package
- Location: Remote work options available
Are you a customer-centric leader looking to drive exceptional service experiences? Do you have a passion for innovation and process improvement? We're seeking a seasoned Senior Manager to lead our Customer Care team and elevate our partner and customer experience.
Why Join Our Team?
- Competitive salary and comprehensive compensation package
- 100% tuition coverage through our College Achievement Plan
- Flexible scheduling with opportunities for paid time off
- Hybrid work environment allowing remote work up to two days per week
- Supportive benefits, including health coverage and stock & savings programs
Job Responsibilities:
- Lead and support a high-performing team focused on resolving escalated customer service issues and managing executive escalations
- Develop and implement innovative processes to enhance customer care and crisis communications
- Monitor social media conversations and address important mentions in real-time
- Conduct research and performance analysis to inform customer engagement strategies
- Collaborate with cross-functional teams to innovate and redesign processes for improved service delivery
Requirements:
- Bachelor's degree or significant relevant experience
- Minimum of 5 years of experience managing successful teams
- Minimum of 5 years of general business experience in large, matrixed organizations
- Minimum of 5 years leading cross-functional initiatives and change management
- Strong organizational planning and business judgment skills
Preferred Qualifications:
- Professional experience managing branded channels across multiple social media platforms
- Demonstrated history of delivering innovative solutions and facilitating root cause analysis
- Strong reporting skills with the ability to summarize data into meaningful reports
- Ability to influence future strategy through actionable insights
- Consistent collaborator with experience inspiring cross-functional teams
We prioritize candidate privacy and champion equal-opportunity employment. If you're a motivated and customer-focused leader, please submit your application today.
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