Job Title: Associate Software Support Engineer - Unlock Your Potential in Chicago, IL

Job Description:

We're seeking a highly skilled and motivated Associate Software Support Engineer to join our End User Computing team in Chicago, IL. As a key member of our team, you will provide top-notch support and maintenance for our Echo core applications, ensuring seamless user experiences and resolving technical issues with ease.

Key Responsibilities:

• Deliver advanced application support to end users, prioritizing and resolving technical issues in a timely and efficient manner


• Collaborate with cross-functional teams, including technical and business stakeholders, to identify and implement process improvements and automation opportunities


• Develop and maintain comprehensive Knowledge Base articles to document problems and solutions, ensuring knowledge sharing and continuous learning


• Participate in on-call rotations to provide 24x7 support, demonstrating a commitment to exceptional customer service and issue resolution


• Work closely with infrastructure and development teams to gain a deep understanding of application design and functionality

Requirements:

• 3+ years of prior application support experience, with a strong focus on customer service and technical troubleshooting


• Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions


• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders


• Self-motivated and team-oriented, with a strong work ethic and commitment to delivering high-quality results


• Bachelor's Degree in Computer Science, Engineering, or a related field (preferred but not required)


• Experience working with DBMS, HTTP requests, and API tools (e.g., Postman) is a plus

What We Offer:

• Competitive salary range: $64,200.00 - $79,250.00 - $94,350.00


• Eligibility for a performance-based bonus


• Comprehensive benefits package and opportunities for career growth and development


• A dynamic and supportive work environment with a team of experienced professionals

How to Apply:

If you're a motivated and talented individual with a passion for software support and customer service, please submit your application today. We can't wait to hear from you!

Apply Now