Job Title: Manager, Design Services - Remote Opportunity

Job Description:

We are seeking an innovative and driven leader to join our team as a Manager, Design Services. In this role, you will lead a team of virtual design sales experts who work with clients to create a home they love, tailored to their unique budget, style, and space. As a key member of our team, you will drive sales, customer satisfaction, and revenue growth while fostering a culture of excellence and collaboration.

Key Responsibilities:

• Lead, motivate, and develop a team of virtual design sales experts to meet or exceed sales, customer satisfaction, and revenue targets


• Provide expert guidance on interior design processes, including evaluating moodboards, customizations, and negotiations with providers


• Own and improve design team structure, processes, and tooling to ensure success


• Respond to escalated customer requests, inquiries, or complaints in a professional and courteous manner


• Collaborate with senior leadership and HR to address and resolve employee issues


• Establish new workflows, pilot new software/tools, and build agile processes from scratch


• Build strong relationships with our supplier and cross-functional partners


• Partner with the Design Services business and strategy team to manage team effectiveness and quality

Requirements:

• Bachelor's degree in Interior Design or a related field


• 3+ years of sales experience (ideally in a design-related environment)


• 3+ years of previous management experience


• Experience with Salesforce and design tools (AutoCad/Revit/other) is preferred


• Proven ability to manage and motivate a virtual distributed team


• Passion for exceptional customer care and a drive to exceed sales targets


• Strong organizational, self-motivation, communication, and relationship management skills

What We Offer:

• Competitive salary: $27/hour


• Opportunity to work with a leading e-commerce company


• Collaborative and dynamic work environment


• Professional development and growth opportunities


• Dedicated private workspace with provided computer equipment


• Support for employees with disabilities

How to Apply:

If you are a motivated and innovative leader looking for a new challenge, please apply today. We can't wait to hear from you!

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