End User Support - 2nd and 3rd shifts - Secret
About the position
- Responsibilities
- Provides technical support for computers and associated networks.
- Installs, troubleshoots, services, and repairs personal computers and related software.
- Connects personal computers and terminals to existing data networks.
- Performs basic PC setups and assists users in their use.
- Investigates user needs and makes recommendations regarding software and hardware purchases.
- Maintains trouble logs and completes necessary paperwork for security requirements.
- Follows security regulations regarding installation and maintenance of PCs and related hardware.
- Coordinates with users, service desk, server administrators, and IT management.
- Reviews the trouble ticket queue and resolves issues within established SLAs.
- Participates in new installations, testing, and special projects as needed.
- Requirements
- High school diploma or equivalent and a minimum of 6 years of experience OR a Bachelor's degree and a minimum of 2 years of experience OR an Associate's degree and 4 years of experience.
- Current DoD Secret clearance with the ability to obtain and maintain a Top Secret clearance.
- Ability to obtain and retain Special Program access clearance within 365 days from submission.
- DOD 8570 IAT Level II certification (e.g., Security + CE).
- Ability to lift equipment up to 50 lbs.
- Experience in Microsoft Windows Desktop Operating Systems and Microsoft Office Product Suites.
- Nice-to-haves
- Bachelor of Science or other technical based degree.
- Current DoD Top Secret clearance.
- CompTIA A+, Network+, Security+ Certifications.
- Microsoft Certifications (MCP, MCSE or MCSA).
- Proficiency in remote administration and troubleshooting of desktop PCs.
- Experience with zero and/or thin client devices.
- Experience in Active Directory configuring user and computer accounts.
- Cross-platform experience (Windows, Linux, Solaris, OSX, UNIX, etc.).
- Experience supporting VMware VDI.
- Benefits
- Paid holidays
- Disability insurance
- Relocation assistance
- Health insurance
- Paid time off
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