Hybrid Bilingual Medical Assistant - Communication Center (Temporary)

About the position

Responsibilities
• Assists external providers with care coordination tasks and facilitates communication with care team.
• Provide telephone advice according to established guidelines and protocols.
• Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up.
• Process medication refill requests that are past the 72-hour refill window as well as for patients who are present at the pharmacy, using the Medication Refill Guideline.
• Schedules patients for procedures and MA visits per guideline.
• Assists patients inquiring about generated imaging orders.
• Accurately document patient care in electronic health record.
• Manage patient tasks and patient/provider follow-up with assistance from team and according to MA guidelines.
• When necessary, secure appropriate interpreting services to handle communication with patients.
• Provide safe, comfortable, therapeutic environment for patients and families.
• Participate in Quality Assurance activities as directed.
• Work collaboratively with other Clinica staff in meeting HRSA, AAAHC, OSHA and other regulatory and/or funding requirements.
• Perform other duties as required.

Requirements
• High school diploma or GED.
• Graduate from medical assistant school preferred.
• One year experience in a medical facility preferred.
• Bilingual in Spanish required.
• Sensitivity to low income, ethnic minority community a must.

Benefits
• Medical
• Dental
• Vision
• FSA/HSA
• Life and Disability
• Accident/Hospital Plans
• Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Dedication to Justice, Equity, Diversity, Inclusion, and integrated healthcare
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

Apply Now

Apply Now