Remote Customer Service Representative – (Work From Home Job) – Pittsburgh, PA
Sofa is actively hiring Remote Customer Service Representatives based in or near Pittsburgh, PA to join our expanding support team. If you're looking for a stable remote job that values communication, problem-solving, and flexibility, this role could be the perfect match for you.
Whether you're entering the workforce or transitioning from another customer-facing role, Sofa provides thorough training and a supportive environment to help you thrive while working from home.
- Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Deliver accurate, friendly, and efficient service.
- Document interactions in our system and follow up as needed.
- Resolve issues and provide product or service information.
- Collaborate with team members and leadership to enhance support.
- Qualifications:
- Must reside in Pittsburgh, PA or anywhere within the U.S.
- Strong written and verbal communication skills.
- Ability to multitask and self-manage in a remote environment.
- Basic computer and typing skills; CRM familiarity a plus.
- Previous customer service experience preferred but not mandatory.
- Benefits:
- Fully remote position.
- Competitive pay between $18 – $24/hour.
- Part-time and full-time shifts available.
- Paid training provided.
- Health and wellness benefit options.
How to Apply:
Go to the Sofa Careers portal, search for “Remote Customer Service Representative,” choose Pittsburgh, PA as your location, and complete the online application form and assessment.
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