HSS Orthopedics Now - Office Manager (Hybrid)
About the position
- Responsibilities
- Pre-appointment preparations to help expedite visits and redirect inappropriate patients as necessary.
- Coordinate and directly schedule patient referrals to MDs, PT, Advanced Imaging Services.
- Complete MRI authorizations for patients obtaining images at non-HSS facilities.
- Screen incoming messages from patients and internal departments.
- Obtain results and upload to patient's chart for follow-up provider review.
- Monitor and track patient referral patterns to ensure next appointments are scheduled.
- Manage timekeeping and assist with provider vacation coverage to ensure session coverage.
- Data gathering and analysis to support program leadership.
- Monitor patient satisfaction scores, and escalate as appropriate.
- Confirm final radiology imaging reports are reviewed by providers and encounters are closed.
- Requirements
- Associate's degree required, Bachelor's degree highly desirable.
- 5-7 years physician office experience may be considered in lieu of education.
- Self-motivated, detail-oriented, and pragmatic; continuously seeking professional growth opportunities.
- Strong organizational and problem-solving skills, with ability to derive practical solutions independently in a fast-paced environment.
- Must follow through with assignments to completion, going above and beyond for critical tasks and for patient care needs.
- Adherence to patient privacy and HIPAA protection of data, information per HSS policies.
- Strong computer and internet skills including proficiency with Microsoft Office products.
- Superior communication and customer service skills.
- Nice-to-haves
- Epic EMR experience
- Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly.
- Benefits
- Work from home flexibility based on proven productivity levels.
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