Appointment Scheduling Specialist Heart & Vascular Specialists Full-Time, Days

About the position

Responsibilities
• Delivers care to patients utilizing the Appointment Scheduling Specialist Process.
• Schedules all inpatient and outpatient surgery and medical procedures, tests, and studies by the physician.
• Responsible for answering phone calls and scheduling patient appointments.
• Conducts patient pre-certification to ensure coverage for appointments and medical care.
• Schedules tests, procedures, and referral appointments.
• Communicates with patients regarding appointments and instructions for procedures and tests.
• May collect fees such as co-pays / co-insurance, gathers insurance information and patient personal data.
• Demonstrates positive professional customer service in all patients, staff, and visitor contacts.
• Performs other duties as assigned.
• Escalates non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
• Able to work in a fast-paced environment, multitasking and strongly believe in teamwork.

Requirements
• High School Diploma or equivalent (required).
• 2 years related experience in a healthcare environment (preferred).
• Requires strong customer service skills.
• Good communication skills.
• Possess a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast-paced environment.

Benefits
• 401k
• PTO
• Medical insurance
• Dental insurance
• Paid Parental Leave
• Flexible spending account
• Tuition reimbursement
• Student Loan Repayment Program

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