Director, Claims Commercial Trucking
About the position
- Responsibilities
- Lead the interviewing and selection of top talent for claims operations.
- Guide and mentor associates through performance appraisals, salary adjustments, and disciplinary actions.
- Direct the technical and clerical activities of field and staff claims operations, including commercial trucking claims handling and litigation.
- Coordinate technical and clerical claims business with other departments at GEICO.
- Utilize expertise in trucking claims to identify gaps in claims processes and address them with stakeholders.
- Establish best-in-class claims processes for physical damage and casualty claims.
- Recommend the selection and termination of independent adjusters and attorneys.
- Attend claim trials and direct the attendance of staff and independent claims personnel.
- Authorize loss and expense payments within the division's authority, ensuring compliance with company guidelines.
- Prepare department business plans, staffing projections, and budgets, reviewing them periodically for efficiency.
- Requirements
- Proven track record in leadership roles within commercial trucking claims.
- Extensive experience in commercial trucking claims handling and litigation.
- Strong verbal and written communication skills for effective interaction with stakeholders.
- Exceptional problem-solving skills and strategic judgment for resolving complex business challenges.
- Ability to thrive in a fast-paced environment, handling heavy call volume and resolving complicated customer issues.
- Must be able to perform essential functions including seeing, hearing, typing, and speaking.
- Nice-to-haves
- Experience with remote team management.
- Familiarity with insurance industry regulations and compliance standards.
- Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period.
- Paid Vacation, Sick and Parental Leave.
- 401(k) Plan.
- Tuition Reimbursement.
- Paid Training and Licensures.
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