Abuse Hotline Counselor

Remote, USA • Full-time • Posted 2026-05-31

Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky.
Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals.
Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
Presents a professional demeanor in all interactions with internal and external customers.
Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions.

60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study.
Good communication and interpersonal skills.
Ability to use techonology to complete web reports.
Ability to make sound decisions and judgments in stressful or unusual situations.
Good time-management skills and the ability to work in a team environment.
Minimum of 6 months experience in social services/ mental health services preferred.
An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.