Account Manager, Spanish Speaking

Title: Account Manager, Spanish Speaking

Location: Miami, FL

Category: Major Markets

Job Description:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle.

Note: This is a Miami-based field role managing a portfolio of local accounts and requires the individual to be based in the Miami market. Bilingual Spanish proficiency is also required.

Key Responsibilities and Duties:
• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
• Assist restaurant management with configuration to optimize reservation flow
• Understand customer needs and identify sales opportunities to sell premium marketing tools
• Build and utilize data-driven presentations for ongoing business reviews
• Achieve company goals and sales objectives set quarterly.
• Track weekly meeting activity in Salesforce
• Monthly meetings with Elite members
• Act as an advocate for restaurant customers and resolve cross-functional issues
• Act as the high-level point of contact for restaurant customer concerns
• Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Educate operators about trends in the industry and offer actionable, data driven insights
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Experience and skills desired:
• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
• A good listener, capable of understanding restaurants business objectives
• Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
• Ability to work across many departments to take on problems and achieve results
• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
• Ability to handle objections and comfortable with a consultative sales approach
• Confident in the delivery of training and speaking in front of groups
• Excellent social and organization skills: task prioritization, effective time management
• Strong writing, presentation and interpersonal skills
• Analytical and data driven approach for making and supporting business decisions
• Knowledge of Google Suite and understanding of Apple products and operating systems
• Appreciate working in an unstructured and forward-thinking environment
• College degree preferred
• Valid driving license and transportation (all business related travel expenses reimbursed)
• Must be located in the Miami metro area
• Must be bilingual in Spanish and English

Benefits and Perks
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - $90,000USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

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