Apple Support College Program At Home Advisor - Johnson C. Smith University
About the position
- Responsibilities
- Provide world-class customer service and technical support for Apple products.
- Engage with customers to understand their needs and provide tailored solutions.
- Utilize documented troubleshooting flows to resolve technical issues effectively.
- Listen to customers and communicate solutions with patience and clarity.
- Participate in ongoing training and development to enhance technical skills and customer service abilities.
- Requirements
- Enrolled in at least one class at a university in the U.S. pursuing a bachelor's degree or higher, with enrollment through December of 2026 or later.
- A quiet home workspace with an ergonomic chair and desk.
- A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
- Available for nine weeks of part-time paid training totaling 24 hours a week.
- Post-training availability to work 20 weekly hours, similar to the training schedule.
- Able to flex up or down in weekly hours based on business needs.
- Minimum typing speed of 40 WPM while talking with customers.
- Successful completion of a pre-employment assessment, background check, and initial training.
- A minimum GPA of 2.7.
- Nice-to-haves
- Majoring in Business, Communications, Computer Science, Engineering, or any other tech-related field.
- Passion for customer service and ownership of the customer experience.
- Ability to navigate difficult conversations and display resilience.
- Effective time management skills, including multitasking and prioritization.
- Eagerness to learn and take on new challenges in technical troubleshooting.
- Ability to self-manage and work independently in a fast-paced environment.
- Benefits
- Competitive pay
- Eligibility to participate in the company stock plan
- Time off
- Employee discount
- Dedicated resources for ongoing growth and career development
Apply Now
Apply Now