ASE Certified Major Assembly & Warranty Claims Processor
About the Company
Our client, an industry leader in automotive services, is seeking a dedicated ASE Certified Major Assembly & Warranty Claims Processor to join their team. As a Major Assembly & Warranty Claims Processor, you will be part of the warranty support department, supporting the technical hotline team. The ideal candidate will demonstrate strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.
About the Role
As a Major Assembly & Warranty Claims Processor, you will be part of the warranty support department, supporting the technical hotline team.
- Responsibilities
- Review online dealer requests for warranty replacement of major assemblies such as engines, transmissions, differentials, and transfer cases to ensure all required data is present.
- Provide approval under warranty and communicate with dealer technicians for additional information if needed.
- Process warranty claim requests associated with approvals, ensuring accuracy and completeness.
- Evaluate parts on warranty claims, removing unrelated parts and verifying all necessary components are present.
- Assist in evaluating major assembly defects through technical assessment and provide component approval.
- Qualifications
- Advanced automotive technical knowledge and understanding of repair orders and warranty claims processing.
- ASE Master Technician Certification preferred.
- Required Skills
- Strong knowledge of dealer service operations and differentiating warrantable from non-warrantable repairs.
- Highly organized with the ability to multitask efficiently.
- Excellent communication skills via phone and email for interaction with vendors, dealers, and internal teams.
- Preferred Skills
- Strong knowledge of dealer service operations and differentiating warrantable from non-warrantable repairs.
Pay range and compensation package
Pay Rate: $28/hr.
- Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
Equal Opportunity Statement
Involvement in a reputable organization committed to excellence and innovation. Supportive work culture that values diversity and inclusion.
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