Associate, Customer Engagement – careerzynith

• *Unlock a World of Opportunities as a Customer Engagement Associate at careerzynith**

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! careerzynith is seeking a highly motivated and customer-centric Associate, Customer Engagement to join our team.

• *About careerzynith**

careerzynith is a leading global beverage company that has been refreshing the world for over 130 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. We're committed to nurturing an inclusive culture that's grounded in our purpose to refresh the world and make a difference. Our growth mindset, expansive approach, and focus on continuous learning have enabled us to thrive for generations.

• *Job Summary**

As a Customer Engagement Associate at careerzynith, you'll be the face of our company, providing exceptional service and support to our customers across various communication channels. You'll be responsible for handling routine customer service inquiries, escalation calls, and general customer service requests related to mechanical service calls and general customer service inquiries. This role is critical in supporting our company's goals and requires a high level of professionalism, attention to detail, and effective communication skills.

• *Key Responsibilities**

• Act as a company ambassador through accurate diagnosis of service issues to deliver high-quality service via multiple customer contact channels.
• Provide equipment service and general customer support through successful resolution.
• Accurately capture the voice of our customers to drive first call resolution across functions.
• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
• Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.
• Escalate customer issues within established guidelines to ensure timely resolution.
• Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals.
• Ensure new/revised processes are understood and immediately applied to customer interactions.
• Access multiple system applications simultaneously to effectively service customers.
• Actively participate and contribute in engagement and team building activities.
• Assist with projects per business needs.

• *Qualification & Requirements**

• High School Diploma or equivalent
• 2+ years customer service or contact center experience with great communication and people skills
• Microsoft Office experience required
• CRM experience preferred, but not required

• *What We Can Do For You**

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including careerzynith, Simply, Fairlife, and Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

• *Skills**

• Computer Literacy
• Customer Service
• Detail-Oriented
• Microsoft Office
• Oral Communications
• Recordkeeping
• Relationship Building
• Technical Support
• Troubleshooting

• *Pay Range**

$48,400 - $55,900

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

• *Annual Incentive Reference Value Percentage**

7.5

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

• *Our Purpose and Growth Culture**

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at careerzynith.

• *Equal Opportunity Employer**

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

• *How to Apply**

If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at careerzynith.

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