Associate Customer Support Engineer, APAC - Join careerzynith's Web3 Revolution

Are you a tech-savvy individual with a passion for blockchain and customer support? Do you thrive in fast-paced environments and enjoy helping others succeed? Look no further! careerzynith, a leading provider of blockchain infrastructure and staking solutions, is seeking an Associate Customer Support Engineer to join our APAC team.

• *About careerzynith**

careerzynith powers the future of Web3 through industry-leading blockchain infrastructure. As the leading provider of staking solutions, we help 500+ institutional clients optimize their crypto rewards, including top exchanges, asset managers, wallets, foundations, custodians, and major token holders. Our clients trust careerzynith for a comprehensive suite of services, including reward optimization, cutting-edge API development, detailed rewards reporting, seamless partner integrations, governance support, and slashing protection.

Backed by a team of passionate and intelligent careerzynithers, with a 100% remote-first global presence across 12 countries, our company is on a mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem. We're building the infrastructure that will power the decentralized future.

• *Why careerzynith?**

At careerzynith, we offer an exciting range of competitive benefits designed to support and empower every member of our team. These include:

• A dynamic and inclusive company culture that values honesty, professionalism, and risk-taking in a high-growth environment
• Opportunities for personal career development and growth, with a focus on shaping a role that fits your goals and interests
• A team of under 200 members, allowing for an impactful contribution from day one
• A strong focus on personal well-being and satisfaction, with a range of benefits and perks to support your ongoing growth
• A commitment to transparency and information sharing in all communication, ensuring that you have the best possible experience working with us

• *The Role**

As an Associate Customer Support Engineer, you will serve as the frontline customer support for our blockchain infrastructure, products, and services. You'll work closely with developers, engineers, protocol teams, finance, and other stakeholders to resolve technical and other issues, and to enhance the customer experience.

• *Key Responsibilities**

• Educate and assist customers and partners with blockchain product usage and best practices
• Provide technical support and troubleshooting for blockchain platforms, APIs, and integrations
• Collaborate with internal teams to escalate and resolve complex technical problems
• Maintain technical documentation, knowledge base articles, and standard operating procedures
• Participate in incident response and post-mortem reviews for blockchain system outages
• Suggest product improvements based on recurring support trends and customer feedback

• *What You Bring to the Team**

• 2+ years of experience in technical support, DevOps, or backend engineering
• Understanding of blockchain fundamentals (e.g., consensus algorithms, smart contracts, nodes)
• Experience with Ethereum, Bitcoin, or other blockchain platforms (e.g., Solana, Polkadot, Cosmos)
• Ability to work across time zones and participate in on-call rotations
• Excellent problem-solving and communication skills

• *Even Better If You Have**

• Experience interacting with Web3 technologies (e.g., wallets, Metamask, DeFi protocols)

• *Technologies We Use**

• Blockchain platforms: Ethereum, Bitcoin, Solana, Polkadot, Cosmos
• Support and project management tools: Zendesk, Slack, Jira, Notion

• *Teams You'll Collaborate With Most Often**

• Customer Support team members
• DevOps team
• Customer Success team
• Product team

• *Compensation**

careerzynith is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for. Compensation for this role will be disclosed during the interview process.

• *Interview Process**

At careerzynith, we strive to make the interview process as smooth and organized as possible. Here's what you can expect:

• During your first Recruiter Call, you will be provided with more information about careerzynith, the position, and what to expect for the rest of the interview process.
• As we go through the process, we work to make sure that you hear back from us in a timely fashion. If we decide at any point that we're unfortunately not moving forward, we will give you feedback on why it was not a fit.
• We aim for the entire process to take around 2-4 weeks from initial screen to offer.

• *Ready to Join the careerzynith Team?**

If you're excited about the opportunity to shape the future of Web3 and contribute to an energetic company culture, we want to hear from you! Apply now to become an Associate Customer Support Engineer at careerzynith and join our mission to accelerate the adoption, growth, and long-term success of the Web3 ecosystem.

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