**Associate, Digital Applications & Customer Support – Join arenaflex's Growing Team**

Are you a motivated and detail-oriented individual with a passion for digital applications and customer support? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex, a leading multi-brand / multi-channel fashion apparel business, is seeking an Associate, Digital Applications & Customer Support to join our dynamic team.

• *About arenaflex**

arenaflex is a forward-thinking company that has been a driving force in the wholesale manufacturing industry for years. Our commitment to integrity and respect has enabled us to build strong retail and e-commerce partnerships in the apparel sector. We're not just a company – we're a family, and we're dedicated to providing our employees with a rewarding career in a supportive and inclusive environment.

• *Overview of the Role**

As an Associate, Digital Applications & Customer Support, you will play a vital role in supporting the Sr. Director, Digital Applications, in executing various aspects of the product lifecycle and delivering exceptional customer service. This role will involve a blend of product management, customer support, and data analysis, with a focus on contributing to the efficiency and effectiveness of our digital applications.

• *Key Responsibilities**

• **Product Lifecycle Management (PLM) and Digital Applications Support:**
+ Assist in gathering and organizing digital products/applications requirements, user feedback, and market research.+ Collaborate with cross-functional teams to track and maintain digital application documentation and progress.+ Participate in user acceptance testing, providing feedback on new features and enhancements.+ Contribute to the development and implementation of product visions and strategies.
• **Customer Support:**
+ Provide prompt and effective support to digital application users via various channels (email, phone, chat).+ Troubleshoot user issues, escalate complex problems to senior team members, and track resolution progress.+ Create and update user manuals based on evolving customer feedback and digital application enhancements.+ Assist with onboarding new users and guide them through application features and functionality.+ Collect and analyze user feedback to identify recurring issues and improvement opportunities.
• **Data Analysis and Reporting:**
+ Gather and analyze data related to product usage, customer satisfaction, and market trends.+ Prepare reports and presentations summarizing key findings and insights.+ Assist in tracking product portfolio performance and identifying areas for optimization.

• *Essential Qualifications**

• **Education:** Bachelor's degree in fashion merchandising, business, or a related field.
• **Experience:** 2-3 years of experience in a customer support or technical support role, ideally involving troubleshooting and assisting users with digital applications or digital tools in the fashion/apparel industry.
• **Strong understanding of PLM principles and best practices.**
• **Excellent written and verbal communication skills.**
• **Proven ability to provide exceptional customer service and effectively support users of digital applications.**
• **Well-prepared to handle technical inquiries and provide solutions.**
• **Familiarity with PLM systems and digital applications.**
• **Passion for fashion and a desire to stay abreast of industry trends.**
• **Ability to work independently and collaboratively within a cross-functional team.**
• **Strong organizational skills and attention to detail.**

• *Preferred Qualifications**

• **Experience with fashion apparel product development or merchandising is a plus.**
• **Ability to learn new software and technologies quickly.**
• **Interest and passion for the field of PLM and related technologies.**
• **Proficiency in data analysis and reporting tools (e.g., Excel, Google Analytics).**
• **Knowledge of quality control (QC) processes is beneficial.**

• *What We Offer**

• **Competitive Salary:** $110,000.00 - $120,000.00 per year
• **Comprehensive Benefits Package:**
+ Health Benefits (Medical, Dental, and Vision)+ Paid Time Off+ 401(k)+ Company Paid Holidays+ Life Insurance+ Commuter Benefits+ Hybrid / Flex work schedule
• **Opportunities for Growth and Development:** arenaflex is committed to helping our employees grow and develop their careers. We offer regular training and development opportunities, as well as a clear path for advancement.

• *How to Apply**

If you're a motivated and detail-oriented individual with a passion for digital applications and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume to [[email protected]](mailto:[email protected]).

• *Join arenaflex's Growing Team**

At arenaflex, we're dedicated to providing our employees with a rewarding career in a supportive and inclusive environment. We're a family-oriented company that values integrity, respect, and innovation. If you're looking for a challenging and rewarding role that will help you grow and develop your career, we encourage you to apply for this exciting opportunity.

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