Athena IDX Trainer (Back End)

This is a remote position.
Hiring a contract Athena IDX Front-End Trainer for a 6 month contract. This is a fully remote position

We are seeking experienced Athena IDX Back-End Trainers to support training initiatives within a healthcare environment. This role will focus on delivering end-user training for back-end revenue cycle functions, ensuring users are confident in system workflows related to billing, claims, and financial operations.

Key Responsibilities:

Deliver instructor-led and virtual training sessions for back-end users on the Athena IDX platform

Train staff on workflows including billing, claims processing, payment posting, adjustments, and accounts receivable follow-up

Customize training materials to align with client workflows and system configurations

Provide hands-on support and guidance to end users during and after training sessions

Collaborate with project teams to understand system updates and training needs

Assist in developing and updating training documentation, job aids, and user guides

Support go-live activities, including at-the-elbow support as needed

Gather feedback from users and stakeholders to improve training effectiveness

Ensure training aligns with revenue cycle best practices and operational goals

Requirements

Required Qualifications:

Experience delivering training on Athena IDX (also known as GE Centricity Business / IDX)

Strong knowledge of back-end revenue cycle workflows such as billing, claims, and accounts receivable

Experience conducting instructor-led and/or virtual training sessions

Excellent communication and presentation skills

Ability to engage and support end users with varying levels of technical proficiency

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