Backend Developer Needed: Convert Configurator Messages into Ticket System (Keep Email Logic)

We are currently developing a configurator that sends messages to our server. At the moment, the system only processes and forwards these messages via email.

We would like to extend the functionality:

Task:

Modify the current logic so that all configurator messages are automatically converted into support tickets in our ticketing system.

IMPORTANT: The existing email notification logic must remain unchanged and continue working in parallel.

Expected Outcome:

When a user submits a message via the configurator:

• The message is stored as a ticket (via API or database, depending on architecture)

• Email notification is still sent as before

• No regression in current functionality

Requirements:

• Strong backend experience (please specify your stack in proposal)

• Experience integrating ticket systems via API (e.g., WHMCS, Zendesk, Freshdesk, custom system, etc.)

• Ability to work with existing codebase without breaking current email flow

• Clean and scalable implementation

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