Bilingual CSR Representative (Fluent Spanish/English)

We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure, great with people, and comfortable helping customers with basic technical issues.

If you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit.

What You’ll DoCustomer Service (Top Priority)
• Deliver outstanding, professional service on every call and chat
• Greet customers warmly, verify their identity, and actively listen
• Show empathy and patience with frustrated or upset customers
• Explain solutions clearly in both Spanish and English
• Set clear expectations and confirm the customer’s issue is resolved

Technical Support
• Troubleshoot internet connectivity, Wi-Fi, and device issues
• Provide Level 1–2 support using tools such as Freshdesk, Sonar CRM, and other networking tools
• Document all interactions accurately and follow internal procedures/SLAs
• Escalate complex issues to senior technicians when needed

What You Bring
• FLUENT Spanish and English—able to explain complex information clearly in both languages
• Strong typing skills (50+ WPM) and comfort working quickly on a computer
• Ability to multitask—navigate and update multiple systems/applications while engaging with customers
• 1+ year of customer service experience (call center experience strongly preferred)
• Strong customer service skills—patient, empathetic, calm, and professional
• Willingness to work overnights, weekends, and rotating schedules in a 24/7 environment
• Reliable wired internet connection and a quiet, distraction-free workspace
• Updated desktop or laptop computer
• Required location must be within 50 miles of Ocala, FL

Pay
• $17-18/hour depending on experience
• Overtime pay available
• Paid training
• Fully remote once trained (must still be within the local radius)
• Professional development and potential for full-time conversion based on performance

Schedule

This is a 24/7 operation, including weekends.

Shift 1:
• Saturday – Wednesday, 2:00 PM – 11:00 PM

Shift 2:
• Friday – Sunday + 2 weekdays
• 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM

Two 15-minute breaks and one 30-minute break per shift
• Flexibility to cover other shifts when needed is a plus

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we want to hear from you.

Apply now to join a customer-focused, remote-friendly team!

Remote

About the Company:
AV Staffing Solutions

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