BILINGUAL (English/Spanish) Virtual Customer Support Specialist

Job title: BILINGUAL (English/Spanish) Virtual Customer Support Specialist in Maryland at AdNet

Company: AdNet

Job description: This is a remote opportunity for BILINGUAL candidates living in EST time zone!Hours: Monday through Friday from 10:00 a.m. to 7:00 p.m. ESTJob Description:The Customer Service Representatives primary duties are:

• Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.


• Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.


• Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.


• Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

• CSRs shall have at least one (1) year of Customer service experience.


• Applicant must be bilingual (English/Spanish only).


• A high school diploma or GED is required. Associate degree or Degree in progress preferred.


• Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.

• Ability to navigate in up to seven separate systems and up to three systems simultaneously.


• Ability to navigate and update systems in Windows.


• Ability to convey information and direction for multiple programs during a single interaction.


• Previous experience as a customer service representative in a call center.

• Strong verbal, interpersonal and written communication skills


• Team player with the ability to work in a fast-paced environment.


• Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.


• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.

Expected salary:

Location: Maryland

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