Boutique Sales Admin Assistant

Remote, USA • Full-time • Posted 2026-05-31

RESPONSIBILITIES:

Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all
Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager)
Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team
Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
Communicate with the supply chain team any requests for product replenishment
Proactively check and ensure that all physical inventory is correctly reflected in the system
Assist with special projects, as needed (i.e. price changes)

Be autonomous with all client facing tools / support with signing clients to sales team
Assist with managing the calendar of events/ client experiences
Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools
Analyze the productivity and suggest feedback for improvements

Oversee all incoming and outgoing repairs
Master SAP repair process and communicate efficiently to clients and Richemont colleagues
Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return
Communicate and work closely with in house watchmaker/ After Sales team on a daily basis
Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate
Appropriately resolve client issues/concerns and escalate as needed to management

Organize storage of watches, warranty cards, accessories
Ensure seamless selling ceremony for the team
Organize and update on a regular basis back office area
Assist in the merchandising and daily maintenance of displays and back-stock
Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Manager logistic deliveries
Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager

Be on standby to support sales staff during client presentation
Assist with hospitality during sales presentations
Assist with invoicing of the sales and wrapping of the packaging in line with Panerai guidelines when all other sales associates are unable to assist
Following managers direction if assistance is needed on the sales floor at any time
Consider the importance/frequency in which these are performed when listing

QUALIFICATIONS

2+ years previous experience in watches or high-value luxury product sales preferred

Additional language skills are a plus
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks
Self-starter with team-player approach
Must be available to work retail hours including nights and weekends simultaneously and with precision

Salary Range: $26-29 per hour

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