Call Center- Customer Care Specialist (Local to Arizona/Onsite role)
About the position
- Responsibilities
- Handle both inbound and outbound calls providing top-tier customer service.
- Assist subscribers with identity theft issues and provide guidance on products and technical support.
- Troubleshoot account issues and assist customers in logging into their online portal.
- Initiate Zendesk tickets for the IT department and ensure accurate case creation for restoration cases.
- Identify next steps for subscribers through active listening and problem-solving skills.
- Maintain strong knowledge of company products and services to effectively assist customers.
- Requirements
- Minimum one year of call center experience.
- High School Diploma or GED.
- Strong formal oral and written communication skills.
- Dependability and strong work ethic.
- Ability to navigate multiple software applications.
- High proficiency in typing and computer comprehension.
- Nice-to-haves
- Experience in customer-centric roles.
- Familiarity with identity protection services.
- Benefits
- Paid holidays
- Health insurance
- Tuition reimbursement
- Paid time off
- 401(k) matching
- Opportunities for advancement
Apply Now
Apply Now