Care Activation Associate (Contract)
đ Location: Remote (U.S.), with ability to work EST hours (9a-5:30p)
đ Experience: Ideal candidates have a background in customer success, operations, or care coordination within healthtech or SaaS startups, and thrive in a fast-paced 0-1 environment
đź Employment Type: Contract, full-time
đ° Hourly Rate: $27-30/hr
About Tomorrow Health
Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most â home. At Tomorrow Health, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers to ensure patients receive the correct and timely care they need to remain healthy at home.
We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope youâll join us if youâre passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, fast-moving environment.
About the Role
As a Care Activation Associate, you will operate at the heart of our care delivery engine. You will own and manage workflows that move partners through onboarding and readiness, ensuring they are prepared to support patients in the home.
This is a high-ownership, execution-focused role where you will manage cases end-to-end, coordinate across multiple stakeholders, and proactively drive progress. Your work will directly impact how quickly care is delivered and how effectively our system scales.
Weâre looking for someone who thrives in fast-paced environments, is highly organized, and takes initiative to push processes forward rather than waiting for direction.
What Youâll Do
Own end-to-end activation workflows
Manage cases from intake through onboarding and readiness
Ensure all required steps (documentation, verification, approvals, scheduling) are completed efficiently
Track progress across multiple cases simultaneously
Drive progress and remove blockers
Proactively identify bottlenecks and take action to resolve them
Follow up persistently with stakeholders to keep cases moving forward
Balance speed with accuracy and compliance
Engage and support stakeholders
Communicate with partners via phone, email, and text to guide them through onboarding
Coordinate with external stakeholders and internal teams to secure necessary approvals and information
Provide clear, empathetic, and professional communication across all interactions
Maintain operational excellence
Ensure accurate and complete documentation across all workflows
Utilize internal tools (CRM systems, communication platforms, and tracking tools) to manage work effectively
Manage a high volume of cases while maintaining attention to detail
Improve systems and processes
Identify patterns in delays, errors, or inefficiencies
Recommend and implement workflow improvements
Contribute to building scalable processes as the organization grows
Who You Are
Requirements
2â5+ years of experience in operations, customer support, onboarding, or coordination roles
Strong communication skills across diverse audiences
Highly organized with strong attention to detail
Ability to manage multiple workflows simultaneously and prioritize effectively
High ownership mindset with a bias toward action and follow-through
Comfortable working in fast-paced, evolving environments
Preferred Qualifications
Experience in healthtech or startup environments
Background in onboarding operations, case management, or process-driven roles
Experience with CRM systems (e.g., HubSpot, Zoho) and workflow tools
Familiarity with documentation-heavy or compliance-driven processes
Learn more about our core values and working with us on our careers page and Interview Guide!
Tomorrow Health is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply To This Job