Care Coordinator - OB/Maternal

BC Forward is hiring for Care Coordinator - OB/Maternal at Indiana - Remote

Position: Care Coordinator II

Location: Indiana – Remote

Duration: 12 Months (Contract to Hire)

Work Type: Remote

Shift: Training 8am-5pm EST 4 weeks CAMERA ON THROUGHOUT TRAINING | M-F 8am to 5pm EST. No overtime. Opportunity for schedule flexibility (After 120 days contractor is eligible to move shift if needed. Work 10 hour days, start earlier or later on the day. Shift stays at 40H a week)

Pay Rate: $21/hr

Responsibilities:

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

"Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate

Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed

Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan

Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service

May support performing service assessments/screenings for members and documenting the member’s care needs

Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed

Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards

Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager

Provide education on benefits and resources available

Performs other duties as assigned

Complies with all policies and standards"

Education/Experience:

Requires a High School diploma or GED

Requires 1 – 2 years of related experience"

Typical Role in Day:

Conducting telephonic outreaches (40-50 per day) to pregnant Medicaid population to engage for Care Management

· CAMERA ON for company meetings (about 2 meetings a week)

· Assist members with scheduling prenatal appointments

· Performing Notification of Pregnancy assessments

· Conducting 40-50 calls per day

· Maintaining a minimum of 250+ case load of unable to contact members

· Maintaining a 94% or greater on monthly audits

· The Supervisor will be in contact with the employee the Friday prior to their start date to verify all equipment was received and set up. The Supervisor will be sure to inform the new employee on what to expect on their first day. On the first day the employee will work with IT to get logged in and the network secure. Once that is done, the employee will then meet with the Supervisor to go over setting up the email, Intranet site, what to expect with orientation and the learning journey and access requirements. They will work together throughout the day to troubleshoot any computer issues and get acclimated to the system.

Must haves:

Organized and able to handle fast-paced environment. Knowledge and comfortable navigating.

Microsoft software (Word, excel, teams).

Requires 1 – 2 years of related experience

Nice to haves:

OB background, Experience in providers offices or hospital setting, Telephonic outreach experience and exceptional communication High volume call center experience

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