Claim Handler Motor (MV) - Zurich Asuransi Indonesia
About the position
With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.
Responsibilities
Ā Document claims file by accurately capturing and updating claims data/information.
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Ā Determine liability by gathering and analyzing relevant facts and determining policy coverage.
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Ā Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate.
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Ā Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
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Ā Assess damages & negotiate settlement of claim by establishing an appropriate negotiation strategy.
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Ā Meet quality standards by following best practices.
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Ā Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols.
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Ā Align with the organization's Claims Vendor Management strategy.
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Ā Ensure legal compliance by following laws and regulations and internal control requirements.
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Ā Refer claim to subrogation and fraud teams.
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Ā Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
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Ā Understand the current industry trends and establish personal networks and participate in professional societies.
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Ā Manage litigation by assigning counsel within the approved panel where applicable.
Requirements
Nice-to-haves
Benefits
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