Client Engagement + Sales Specialist

Client Engagement + Sales Specialist

Vertica Fitness is the new fitness revolution that empowers people to feel beautiful and confident and get in the best shape of their lives, all in a fun and inclusive environment where EVERY BODY BELONGS. We do so through three styles of class - FIT, FLIRT, and FLY - that match the Vertica Fitness manifesto: Every Body Belongs, Every Body is Beautiful, and Every Body can Go Vertical!

As a Client Engagement & Sales Specialist, you will play a key role in representing our brand and mission—to foster a sense of belonging, confidence, and empowerment within our community. You will be the primary point of contact for prospective and current clients, ensuring a seamless experience from initial inquiry to long-term membership. This role is ideal for someone who excels in customer relations, sales, and community engagement, with the flexibility to work remotely while occasionally assisting in-studio.

Key Responsibilities:Client Outreach & Sales
• Effectively communicate our mission and values to clients, leads, and the wider community.
• Explain the Vertica Manifesto and V101 trial class to prospective clients.
• Proactively contact leads to schedule free introductory classes.
• Convert leads into members through persuasive sales conversations, particularly during grand opening pre-sales and trial class follow-up calls.
• Follow up with prospects who did not attend their scheduled intro class and assist in rebooking.
• Conduct targeted outreach throughout a client’s journey to ensure engagement and retention.

Client Communication & Support
• Provide timely responses to client inquiries across multiple platforms, including email, social media (Mighty Network, Facebook, Messenger, Instagram), and other available channels.
• Make reminder calls for scheduled V101 trial sessions on the day of class.
• Send reminder texts for V101 classes the day before and the day of.
• Send personalized and mass email or text invitations to V101 sessions, including booking links.
• Contact clients with outstanding account balances on a regular basis.
• Assist clients with questions about the studio, apps, processes, and policies.
• Maintain a high level of customer satisfaction by addressing concerns in a professional and friendly manner.

Marketing & Community Engagement
• Help administer seasonal marketing campaigns and send mass emails/texts inviting clients to events and workshops.
• Assist in organizing and coordinating studio events, promotions, and community-building initiatives.
• Ensure a VIP-level customer experience for our pole-loving community.

Administrative & Support Duties
• Occasionally assist in-studio as needed (majority of work can be completed remotely).
• Provide additional support to the General Manager as requested, based on skills and availability.

Qualifications & Skills:
• Strong sales and customer service skills with the ability to convert leads into members.
• Excellent communication skills—both written and verbal.
• Experience in handling client inquiries through multiple platforms, including social media and email.
• Highly organized with the ability to manage follow-ups and outreach efficiently.
• Passionate about community-building and fostering a welcoming environment.
• Comfortable communicating via phone calls, text messages, email, and in person.
• Ability to work independently and collaboratively in a fast-paced environment.

This position is ideal for someone who is self-motivated, passionate about fitness and empowerment, and excited to contribute to a growing community. If you thrive in a dynamic environment and love engaging with people, we’d love to hear from you!Pay: From $16.90 per hourBenefits
• On-the-job training
• Work from home

Work Location: Hybrid remote in Moreno Valley, CA 92557

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