Client Relations Specialist (Receptionist) (Cave Creek: Dove Valley Animal Hospital)

Job Summary:

The Client Relationship Specialist works in the front lobby and provides the first impression for clients by providing WOW client service.

Supervisory Responsibilities: ? None

Duties/Responsibilities:
? Welcomes patients and clients to the hospital by greeting patients and clients in person and on the telephone and answering inquiries or referring questions to other staff members
? Update patient records
? Process payments
? Retrieve prescriptions
? Assist clients with pet supply and grooming purchases
? Maintains front lobby area in a clean, neat, and orderly condition

Required Skills/Abilities:
? A calm, compassionate, and reassuring demeanor with the ability to deal with the public and assist distraught clients
? Basic office skills such as typing, filing, and professional phone etiquette
? Good organization skills

Physical Requirements:
? Prolonged periods sitting at a desk, reading and working on a computer
? Must be able to lift up to 40 pounds at a time
? Walking, sitting, squatting, pushing, pulling, using hands and fingers
? Assist in animal restraint or helping animals on/off scale

4--day work week, ability to work some Saturdays

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