Client Success Manager – Healthcare

Remote, USA • Full-time • Posted 2026-05-04

Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.
Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities.
Implement process improvements within the client success function to streamline operations and enhance efficiency.
Track client success metrics, identifying areas for improvement, and reporting on progress to senior management.
Work with other departments like sales, marketing, and product development to ensure seamless customer experience.

Bachelor's degree
10+ years experience in revenue cycle with emphasis on Patient Access within the healthcare industry
Provider-based background recommended
Healthcare Project Management or Consulting experience
EPIC proficient
Proficient in Generative AI tools such as Co-Pilot and ChatGPT
HFMA CRCR pref
Excellent skills with Salesforce or a similar CRM
Holistic, big-picture perspective with the ability to resolve issues
Cross Functional Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
Flexible in working with changing needs of organizations
High degree of polish and professionalism appropriate for meeting with clients
Up to 25% travel required

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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