Clinical Support Team Leader, Nights

Job Title: Clinical Support Team Leader, Nights

Reporting To: Clinical Support Manager

Location: Remote (entirely home-based)

Start date: Immediately

Contract duration: 1-Year Fixed Term Contract,

Hours of Work: 25-hour contract, Weekend work required.

(3 x 8-hour shifts plus 1-hour team meeting, Shifts scheduled between hours of 8pm and 8am - 8pm-4am / 10pm-6pm / 12am-8am)

To apply: Apply via this link only; no CVs accepted

Remuneration: Point 1 on payscale €42,825 per annum Gross, commensurate with skills and experience.

Start date: Immediately

Probationary Period: 6 months

Benefits: 25 days annual leave (exclusive of public holidays, pro-rata),

support for professional development and further learning,

access to life coaching sessions

and online counselling and therapy sessions.

To Apply: Apply via this form only no CVs accepted

Closing Date: Closing Date for applications Sunday, 31st May.

About spunout

spunout is Ireland’s youth information and support platform, working towards an Ireland where all young people are supported and empowered to thrive. spunout has a range of free, anonymous online services that are there for you whenever you need them. If it matters to you, it matters to us.

Through our platform, spunout shares factual information on mental health and wellbeing, provides 24/7, free and anonymous support by text, and shares the stories and experiences of young people across Ireland so we can learn from and support each other. We also connect people to trusted services and resources around the country for further support.

Our aim is to support young people to be informed, feel empowered and heard, and to support our peers to access opportunities and services to help us achieve our full potential.

About the job

Our service provides free, 24/7 crisis support via text and instant messaging, provided by trained volunteers. Our Clinical Support Team works in shifts with teams of volunteers, supporting the volunteers to provide a truly round-the-clock service.

As Clinical Support Team Lead, you act as the leader of a team of Clinical Support Facilitators, overseeing the work of volunteers remotely during shifts. You are responsible for real-time management and support of our remote volunteers in offering the best possible quality care to texters. You will take conversations with texters when needed and will take the lead on high-risk situations including active rescues and mandatory reporting. You are responsible for ensuring the needs of texters are met quickly and efficiently.

What will I be doing?

The Clinical Support Team Lead has responsibility for the following areas:

Team Leadership:
Provide strong leadership and support to Facilitators and volunteers in your shift to enable high quality service provision. Monitor the platform, manage the texter queue, and take the lead on critical issues as they arise.

Supervision: Monitor, guide, and support Facilitators and Volunteers on the platform for adherence to policy and training through positive and constructive feedback, debriefing, coaching, and crisis intervention techniques.

Texter Engagement: Respond to conversations as needed to support, problem solve, and de-escalate directly with texters.

Escalation: Work with Emergency Services as necessary to conduct active rescues and make mandated reports.

Managing Volume: Work efficiently and effectively in processing a large number of texts, understanding where your attention is best needed in every moment and demonstrating a clear talent for task prioritisation within a large volume of work.

Deliver High-Quality Service: Actively engage in improving the delivery of quality crisis interventions services as needed, including collaborating with the coaching team to ensure volunteers are receiving the best possible support on and off the platform and are improving to meet service delivery standards.

Fighting for the needs of service users: You’re passionate about meeting the needs of our texters and your mind is always focused on delivering a better, more responsive service that puts their needs front and centre.

Monitoring Shift and Volunteer Feedback: relaying useful and actionable feedback from the shift and volunteers for managerial action where appropriate.

Requirements

Who am I?

Qualification: A relevant Master’s level qualification in the area of psychology, mental health nursing, social work, or psychotherapy. For candidates who do not hold a Master's Degree, six years of relevant work or voluntary experience is the equivalent to a Master's Degree in our recruitment criteria for the position of Clinical Support Team Leader.

Supervision experience: You have at least three years’ relevant supervisory or managerial experience overseeing the work of employees or volunteers providing an outward-looking, adaptive, user-focused service. You have a good understanding of when to escalate service-user issues and take action to solve problems quickly and effectively. Experience with mental health interventions or crisis management would be highly beneficial.

Experience meeting the needs of young people: You have relevant experience and a good understanding of the major issues surrounding providing a service to young people, including a working knowledge of relevant Child Protection legislation. Experience working with a similar organisation would be highly beneficial.

A strongly empathetic approach: You want to help people and you understand how to do so in an empathetic, person-focused way.

Flexible: you are flexible in your approach to challenges and can adapt your methods of working to suit a changing situation.

An expert organiser: You’re a natural multitasker, highly organised and detail oriented.

IT experience: You are comfortable with using technology and interested in its potential to drive positive mental health outcomes.

A good communicator: You possess excellent interpersonal, oral and written skills. You communicate clearly and effectively in meetings and over email.

Calm, collected and driven: You move quickly and can take big changes in your stride. You have excellent prioritisation, time management and follow-up skills. You stay focused and concise and solve problems quickly and calmly as they arise. You are reflective, empathic and resilient.

Additional Notes: The above job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time.

Applications and Queries

The last day for the receipt of applications is by midnight on Sunday 31st May 2026

Applications must be submitted via this BambooHR application form only. Applications sent over email or CVs submitted separately will not be accepted.

Please ensure all sections of the application form are completed. Incomplete applications will not be considered.

Be advised that any offers are subject to reference checks and Garda vetting clearance.

Any queries can be directed to [email protected]

Commitment to Equality, Diversity, and Inclusion: spunout is an Equal Opportunities Employer, and we welcome applications from individuals of all backgrounds, identities, and life experiences. We are committed to creating an inclusive and supportive workplace where diversity is valued.

Data Protection: All documentation received by spunout will be processed in accordance with applicable data protection legislation. The information provided will be used solely for the purpose of processing job applications and for ongoing administrative purposes related to job candidates.

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