Community Technology Specialist
At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.
Our Culture (The Foundation of Everything We Do)
Culture at OpenEd is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:
Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families.
Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently.
I Did > We Should – Action over theory; bring experiments, not just opinions.
Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy.
Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere.
Fast AND World Class – Speed doesn’t compromise quality.
Strong Opinions, Weakly Held – Advocate passionately, adjust readily.
Make Others Famous – Elevate your colleagues, partners, and community.
We’re currently accepting applications from those living in: AZ, CO, FL, GA, ID, IN, MD, NC, NM, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI.
About the Role
The Community Technical Specialist plays a critical role in ensuring the quality, consistency, and scalability of Community programs by owning live operations, attendance systems, and performance insights.
This role is responsible for everything that happens during and after sessions—ensuring events run smoothly in real time while capturing accurate data and turning it into actionable insights for the team.
This is a fast-paced, detail-oriented role that blends real-time execution with analytical thinking. You will serve as both the operational backbone of live sessions and the source of truth for program performance.
Your Immediate Impact:
Live Event Operations
Provide real-time support for live sessions (clubs, events, Morning Meetings, Flex Fridays)
Troubleshoot technical issues and ensure sessions run smoothly
Support facilitators and teachers during live programming
Ensure sessions start on time and meet quality standards
Attendance & Data Management
Own attendance tracking systems across all Community programs
Ensure accurate and complete attendance records
Maintain and validate data across platforms and systems
Identify discrepancies and resolve data issues quickly
Recordings & Fulfillment
Manage session recordings and ensure timely uploads
Ensure all post-session deliverables are completed accurately and on time
Quality Assurance
Monitor session quality and consistency across programs
Identify issues in execution and flag them to leadership
Help standardize expectations for live session delivery
Reporting & Insights
Create and maintain weekly reports on attendance, engagement, and trends
Analyze participation patterns and identify opportunities for improvement
Surface insights that inform program planning and operational decisions
Operational Improvement
Identify inefficiencies in live operations and data workflows
Recommend and support process improvements or automation opportunities
Partner with leadership to improve systems and scalability
Success Metrics:
Data Accuracy: Near 100% accuracy in attendance and reporting
Session Quality: Minimal disruptions during live sessions
Timeliness: Recordings and fulfillment completed within required timelines
Insight Delivery: Consistent, actionable weekly reporting
Operational Reliability: Live sessions run smoothly and consistently
Who You Are:
Highly detail-oriented with strong organizational skills
An educator at heart with an operational mindset
Comfortable managing real-time operations in a fast-paced environment
Data-driven and able to identify trends and insights
Proactive problem-solving while anticipating issues before they escalate
Clear communicator who can work across teams effectively
Self-directed and reliable under pressure
This Role Will Excite You IF:
You enjoy being at the center of live operations and making things run smoothly
You want to empower educators and scale learning experiences
You like working with data and uncovering insights
You thrive in fast-paced environments where no two days are the same
You enjoy solving problems in real time
You want to directly impact program quality and scalability
Required Skills & Qualifications:
Experience with Google Workspace (especially Sheets and data tracking)
Excellent writing and communication skills
Strong spreadsheet proficiency
Ability to easily adapt to new software and switch between softwares
Strong attention to detail and accuracy
Ability to manage multiple tasks simultaneously
Comfort with virtual meeting platforms (Zoom or similar tools)
Ability to work independently and meet deadlines
Basic video editing and graphic design skill
Preferred Qualifications:
Experience with data tracking, reporting, or analytics
Experience supporting live virtual events or programs
Familiarity with CRM systems or operational tools
Experience in education or online learning environments
Team & Autonomy:
Reports directly to the Community Events Lead
Works closely with other Community Team Leads and Specialists
Owns live operations and data systems with a high degree of autonomy
Plays a key role in cross-functional coordination and program success
Company Benefits:
Competitive salary and 401k plan + company matching opportunities.
Competitive Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.
EEO Statement
OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
OpenEd participates in E-Verify.
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