Credit Cards and Unsecured Lending Customer Service Representative
Description:
Performs a variety of Customer service activities for TD credit Customers
Responds to telephone, written, and other inquiries regarding account balances, interest rates, charges, and statement requests
Resolves problems immediately within authority, defers for additional research or forwards to supervision as needed
Maintains updated Customer account information
Develops knowledge of credit customer service industry practices and applicable regulatory guidelines
Requirements:
High School Diploma or equivalent experience
1 Year of related experience
Customer service skills, including ability to deal professionally with Customer issues, problems, and questions
Research skills, with ability to identify and evaluate relevant information
Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
PC skills
Must be available to work a variable schedule which may include nights and weekends
Bilingual Spanish preferred
Benefits:
Health and well-being benefits
Savings and retirement programs
Paid time off including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development and reward recognition
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