Customer Experience Holiday Advisor
Overview
We are expanding our remote travel support team and are currently seeking motivated, detail-oriented individuals to join us as Customer Experience Holiday Advisors. In this role, you will support clients throughout their vacation planning journey by helping organize travel arrangements, managing reservation details, and providing consistent assistance to ensure each trip is well-prepared and smoothly coordinated.
This opportunity is a great fit for individuals who enjoy helping others, staying organized, and working independently in a flexible remote environment. No previous experience in the travel industry is required complete training, onboarding, and ongoing support are provided.
Key Responsibilities
Work with clients to identify travel needs, preferences, and timing requirements
Assist in assembling and coordinating personalized vacation plans
Review travel options such as hotels, flights, cruises, transportation, excursions, and activities
Navigate approved systems to verify availability and support booking processes
Share updates on reservation progress, confirmations, and itinerary details
Communicate with clients through phone, email, and online messaging platforms
Manage itinerary adjustments, booking modifications, and service follow-ups
Maintain organized and accurate client records within internal systems
Stay current on supplier updates, travel offers, and destination information
Participate in virtual onboarding, training sessions, and ongoing development programs
Benefits
Remote work opportunity with flexible scheduling
Structured onboarding with step-by-step training guidance
Ongoing mentorship and skill development support
Access to travel systems, supplier networks, and planning tools
Eligibility for travel-related incentives, discounts, and recognition programs
Opportunities for growth within a supportive and expanding remote team
Qualifications
Strong communication and customer service skills
Highly organized with strong attention to detail
Ability to manage multiple tasks independently in a remote setting
Comfortable using email, online platforms, and basic computer tools
Reliable internet connection and professional communication habits
Positive attitude and willingness to learn and adapt
Must be at least 18 years of age
Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain.
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