Customer Expert - Polish - Thessaloniki
Position: Customer Expert
Work model: Remote
Location: Thessaloniki, Greece
Employment type: Full-time
Some of your daily tasks:
Communicating through various channels (e-mail, chat & phone) to address product or service issues
Advising customers on the proper use of their electric appliances
Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem
Expediting corrections and/or adjustments; following up to ensure resolution
Assisting with the processing of refunds or exchanges
Arranging the placement of orders
We’ll love it if you have:
High level of fluency in Polish
Good communication skills in English
Customer support/troubleshooting experience will be appreciated
Familiarity with the brand is preferred
Strong verbal and written communication skills utilizing active listening
Experience within the household appliance/commercial equipment industry is a plus
Comfortable with the use of basic technology tools
A positive, can-do attitude that shines through every interaction
What we offer
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
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