Customer Service Communications Consultant - Remote
Job Summary:
We are seeking a highly skilled and experienced Customer Service Communications Consultant to join our team at Workwarp. As a key member of our communications team, you will play a pivotal role in enhancing the experience of front-line customer service teams and partner organizations. You will design and deliver effective communication strategies that keep teams informed and engaged, while also acting as a liaison between the front lines and executive leadership.
Key Responsibilities:
- Design and develop digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners.
- Collaborate with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar.
- Build strong relationships across our partner senior leadership team to set our agents up for success in serving our customers.
- Partner to develop our new customer service communications playbook.
- Drive a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon.
- Manage our communications scorecard and track impressions, engagement, and action by medium and channel.
- Create and deliver compelling and well-supported executive communications.
- Oversee our communication tools and act as the voice of the partner and agent.
Requirements:
- Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Preferred Qualifications:
- Experience leading a team.
- Experience in critical leadership skills such as planning, prioritization, communication, and project management.
What We Offer:
- Competitive salary.
- Comprehensive benefits package, including 401(k), adoption assistance, health insurance, paid time off, parental leave, and tuition reimbursement.
- Remote work opportunity.
- Immediate openings available.
How to Apply:
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