Customer Service Officer (TH, Remote)

Answer customers through phone and tickets from Zendesk (emails / LINE / Facebook) on daily basis, and provide guidance about products and services

Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution

Pass relevant leads to the sales team when a customer is ordering a lot or asking for a custom job

Coordinate with other departments regarding complaints through our complaints dashboard, which will have to be correctly completed to ensure a smooth understanding of the issue for the other departments

You will share with the management on recurrent issues to find a long-term solution and avoid those issues from happening again

Good command of Thai and English, both writing and speaking

Strong communication skills

High motivation and absolute reliability

Service-mindedness and the ability to work both efficiently and effectively under pressure

Good interpersonal and coordinating skills

1-2 years of experience in customer service.

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