Customer Service Representative I
Wiley X is an iconic American brand known for its protective eyewear, founded by U.S. Army Veteran Myles Freeman Sr. The Customer Service Representative I will perform data entry, assist customers with eyewear selection and purchasing, and support the Customer Service department's daily operations.
Responsibilities
- Perform data entry
- Update and maintain Customer & dealer records
- Resolve shipping issues
- Manage necessary RMA requests
- File warranty documentation and maintain records as necessary to comply with company policies and procedures
- Assist with special projects
- Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries
- Assist with processing prebooks and backorders
- Process incoming web orders
- Partner with other departments to resolve customer issues
- Provide back-up for Optical Sales Customer Service team members
- Adheres to all company policies and procedures
- Verify aging balances, understand account statuses, and sign orders
- Greet customers promptly and professionally as they enter the store
- Assist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal style
- Provide knowledgeable product recommendations and educate customers on lens options and features
- Process transactions accurately using point-of-sale (POS) systems
- Maintain clean and organized displays and store environment
- Open and close the store according to company procedures, including securing cash and locking up
- Duties may be adjusted as business needs arise
Skills
- Good computer skills
- Strong work ethic and team-oriented mentality
- Positive, proactive attitude
- Good interpersonal and communication skills
- Extremely reliable
- Strong Problem-solving skills
- Excellent communication and organizational skills
- High School Diploma or GED
- Lift up to 25 pounds
- Ability to sit for long periods of time
- Ability to use a computer for prolonged periods of time
- Ability to be on the phone and talk for long periods
- 1 year of Customer service experience preferred
Benefits
- Culture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.
- Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives.
- Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.
- Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.
Company Overview
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