Customer Service Representative (Weekends)
About Champion & Nash HVAC
Champion & Nash HVAC is an established company with over four decades of experience providing top tier residential and light commercial service to the Houston community and surrounding areas.
About the Role
We are seeking a Customer Service Representative (CSR) to serve as the frontline of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our standard of excellence. The shift for this position is Thursday - Sunday from 8 am - 6 pm.
What You’ll Do
Answer and book incoming calls promptly using established scripts
Collect accurate customer information and schedule the correct job type
Overcome objections and resolve customer concerns empathetically
Maintain KPIs, including booking rate, call time, memberships, and call volume goals
Confirm and follow up on appointments, including outbound scheduling as needed
Promote current memberships, promotions, and add-on services
Requirements:
2+ years of customer service, call center, or dispatch experience (home services experience preferred)
Strong communication skills with a professional, customer-first approach
Ability to schedule, prioritize, and manage service calls in a fast-paced environment
Proficiency with ServiceTitan is a plus
HVAC knowledge is a plus, but not required
Benefits and Perks:
Champion & Nash HVAC treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with:
Competitive Pay
Benefits: We offer top-notch benefits!
Various medical, dental & vision plans, including 100% employer covered options for you and your family
401(k) match up to 3.5%
100% Company paid long & short-term disability and life insurance
Flexible spending accounts for health and dependent care
Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in Sales, Tech and Corporate roles, we’re here to support your growth.
Paid Time Off: Company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
Company Branded Attire
Champion & Nash HVAC is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
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