Customer Service - RMA Order Management
Description:
Process incoming Return Material Authorization (RMA) orders from Calix Customers
Order entry for RMA orders, including order validation for order accuracy
Respond to product delivery concerns and work with internal teams for resolution
Answer delivery inquiries from customers and sales teams
Inform customer about the ordering process
Control and monitor inventory levels, including making system adjustments based on physical information
Interface with third-party logistics vendors to ensure materials are moving through the supply chain.
Requirements:
Experience with ERP systems, preferably Oracle
Experience with CRM systems, preferably Salesforce.com
Transactional knowledge of order creation and RMA processing
Excellent analysis and problem-solving skills
Highly organized and motivated with the ability to work on multiple projects
Ability to work well under pressure in a fast-paced environment
Proven ability to meet deadlines, follow through on details, and provide input and feedback to the team
Excellent written and verbal communication skills
Strong computer knowledge and skills in Microsoft Office and Excel
Possess a professional and cooperative attitude
Benefits:
Apply Now