Customer Service & Sales Representative - Italian - Lisbon
Position: Customer Service & Sales Representative
Location: Lisbon, Portugal
Work model: Remote
Employment type: fixed term (6 months) with possibility of extension / permanent contract.
DUTIES AND RESPONSIBILITIES:
Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS: Native / fluent in Italian both verbal and written. Fluent in English (minimum B2 level)
Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to quickly learn new software and technologies
Previous experience in sales is a plus
Previous experience in Customer Service (preferable)
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And much more!
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