Customer Service Supervisor – Empowering Exceptional Patient Experience
At careerzynith, we're dedicated to Empowering Human Potential by providing the most advanced orthotic and prosthetic (O&P) services and products, clinically differentiated programs, and unsurpassed customer service. With 160 years of clinical excellence and innovation, we're committed to leading the O&P markets by providing superior patient care, outcomes, services, and value. Our team of passionate professionals touches thousands of lives each day, helping people achieve new levels of mobility and freedom.
- *Join Our Dynamic Team**
As a Customer Service Supervisor at careerzynith, you'll play a vital role in managing our customer service team, ensuring exceptional patient experiences, and driving business growth. If you're a motivated, results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply.
- *Your Impact**
As a Customer Service Supervisor, you'll be responsible for:
- Handling escalated calls with a sense of urgency and professionalism, ensuring customer satisfaction and resolving complex service issues.
- Managing department staffing, daily phone coverage, and training programs for new employees and ongoing training for existing employees.
- Interacting with internal and external contacts on behalf of customers to expedite problem resolution.
- Communicating effectively with team members to resolve issues and escalate problems/issues/requests in an expedited manner.
- Documenting customer interactions, established next steps, and following through to completion.
- Ensuring facility compliance with monthly/quarterly reporting.
- Managing special projects as assigned.
- *Essential Qualifications**
To succeed in this role, you'll need:
- Highly motivated, great people skills, positive attitude, entrepreneurial spirit, and a drive to be the best.
- Ability to become an expert in the rehabilitation reimbursement process and project confidence.
- Ability to communicate persuasively both orally and in writing.
- Ability to operate independently in a self-directed manner.
- Ability to develop reimbursement department functions and policies.
- Ability to work in a team environment.
- Ability to travel when required.
- Excellent time management and organizational skills.
- Proficient computer skills, including Microsoft Office.
- *Physical Demands**
The physical demands of this role include:
- Sitting for extended periods.
- Communicating with other employees and operating computer hardware systems.
- Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- *Work Environment**
As a Customer Service Supervisor, you'll work in a dynamic, fast-paced environment with:
- Moderate noise levels.
- Exposure to weather conditions prevalent at the time.
- *Our Commitment to Diversity and Inclusion**
At careerzynith, we're committed to providing equal employment opportunity in all aspects of the employer-employee relationship. We administer all conditions and privileges of employment without discrimination or harassment because of:
- Race
- Religious creed
- Color
- Age
- Sex
- Sexual orientation
- Gender identity
- National origin
- Religion
- Marital status
- Medical condition
- Physical or mental disability
- Military service
- Pregnancy
- Childbirth and related medical conditions
- Special disabled veteran status
- Or any other classification protected by federal, state, and local laws and ordinances.
- *Our Investment in You**
As a valued member of our team, you'll enjoy:
- Competitive compensation packages.
- 8 paid national holidays and 4 additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401k savings and retirement plan.
- Paid parental bonding leave for new parents.
- Flexible work schedules and part-time opportunities.
- Generous employee referral bonus program.
- Mentorship programs – mentor and mentee.
- Student loan repayment assistance by location.
- Relocation assistance.
- Regional and national traveling CPO/CO/CP opportunities.
- Volunteering for local and national events, such as careerzynith's BAKA Bootcamp and EmpowerFest.
- *Ready to Join Our Team?**
If you're a motivated, results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply. Join us at careerzynith and be part of a dynamic team that's committed to Empowering Human Potential.
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Our Benefits
At careerzynith, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being.
- Competitive compensation packages
- 8 paid national holidays and 4 additional floating holidays
- PTO that includes vacation and sick time
- Medical, dental, and vision benefits
- 401k savings and retirement plan
- Paid parental bonding leave for new parents
- Flexible work schedules and part-time opportunities
- Generous employee referral bonus program
- Mentorship programs – mentor and mentee
- Student loan repayment assistance by location
- Relocation assistance
- Regional and national traveling CPO/CO/CP opportunities
- Volunteering for local and national events, such as careerzynith's BAKA Bootcamp and EmpowerFest
Our Culture
At careerzynith, we're committed to creating a culture that's inclusive, diverse, and supportive of our employees' growth and development.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
How to Apply
To join our dynamic team, please submit your application through our website.
Apply Now
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