Customer Service Support Representative (Remote) - Join Our Team at Labcorp!
Job Summary:
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Support Representative. As a key member of our frontline team, you will be responsible for responding to clinician and patient billing-related inquiries, providing exceptional service, and working collaboratively with cross-functional teams to drive patient satisfaction. This is a unique opportunity to make a meaningful impact in the lives of patients and contribute to our mission of accelerating life-changing healthcare breakthroughs.
Key Responsibilities:
- Respond to high-volume billing inquiries from clinicians and patients, providing clear and concise information on Labcorp processes and policies.
- Maintain excellent response times across various communication platforms, including phone calls, emails, and portal inquiries.
- Identify areas for improvement and suggest potential solutions to enhance customer experience.
- Collaborate with internal teams, including sales, operations, billing, and lab teams, to resolve customer inquiries and drive patient satisfaction.
- Effectively communicate, resolve, and document billing-related inquiries in a timely and professional manner.
- Participate in projects that drive process improvements and innovation.
Requirements:
- Minimum high school diploma or equivalent required.
- 1+ year of customer service experience required.
- Previous healthcare or call center experience strongly preferred.
- Experience with Revenue Cycle Management (RCM) preferred.
- Ability to work remotely with high-speed internet connectivity (50 mbps).
- Proficiency in Google Apps, Mac OS X, and CRM applications (e.g., Salesforce).
- Bilingual a plus.
What We Offer:
- Competitive hourly rate: $15.00 - $18.00 per hour (or state/local minimum wage, if higher).
- Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off, and company bonus (for eligible employees).
- Opportunity to make a meaningful impact in the lives of patients and contribute to our mission.
- Flexible work arrangements and remote work opportunities.
- Professional development and growth opportunities.
How to Apply:
We encourage all qualified candidates to apply for this exciting opportunity. Please submit your application through our website. We look forward to hearing from you!
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